During the session

What should I do to make sure the session is a success?

As the session has a time limit, the assignment will be carried under the conditions in which the Visual Content Creator finds the venue. It is your or your client's responsibility to ensure that the location is ready when the Visual Content Creator arrives. Here are some tips for real estate sessions: - Clean every room of the property making sure the lights work in all of them; - Remove all personal items to make the environment as neutral as possible; And for food sessions: ...

I need to change the amount of visual content in the package I've already booked, what should I do?

If you want to change your visual content package before the photoshoot, just write to us at [email protected] (mailto:[email protected]) as soon as you can: we will then be able to change the package. Please note that if you make a request to change the package on site, another reservation will be required to deliver the additional visual content.

I need to cancel the session due to a last-minute issue, what should I do?

If you need to cancel the session at short notice, please let us know as soon as possible by writing to [email protected] (mailto:[email protected]). Please note that if the cancellation is made less than 24 hours prior to the appointment, you’ll incur an additional fee.

The Visual Content Creator has not arrived yet, how can I let you know?

If the visual content creator is running late, please allow them 15 minutes extra time to show up. If you have to wait too long, or if they don't show up at all, please let us know at [email protected] (mailto:[email protected]): we will cancel the session and refund you in full.

How do I know if a session has been a success?

If you are not on site and you want to check how the session went, all you have to do is to enter the order ID on the Dashboard: you’ll automatically see the assignment’s status. If the order is marked as COMPLETED, that means that the session was successful and you can download the visual content. If the order is in POST PROCESSING, that means that our post-production team is processing the visual content. On the other hand, if the session's status is TO BE RESHOT, unfortunately that means the...