How do I know if a session has been a success?

If you are not on site and you want to check how the session went, all you have to do is to enter the order ID on the Dashboard: you’ll automatically see the assignment’s status. If the order is marked as COMPLETED, that means that the session was successful and you can download the visual content. If the order is in POST PROCESSING, that means that our post-production team is processing the visual content.
On the other hand, if the session's status is TO BE RESHOT, unfortunately that means the session did not go well and needs to be done again. But no need to worry! If this happens, we will contact you to reschedule the session at your convenience.