Before the session

How can I change an order’s information details (address, visual content package, etc.)?

You can change the information details of a session from the order page up to 24 hours before the start time. In the first section of the order page you will be able to change the address 📍, the order logistic information ℹ️ and the visual content delivery emails ✉️. In the second section of the order you will be able to change the date and time 📆⌚️ of the session by simply clicking on the Reschedule button next to the time. Please remember that if you need to change the visual content packa...

Is it possible to reschedule an order?

You can always reschedule an order on the platform by opening it and clicking on the “Reschedule” button in the top right. You’ll then be able to change the time and date of the order, but please remember that you may incur extra fees if you reschedule less than 24 hours before the agreed start time.

How do cancellations work?

You can cancel orders directly from your personal Dashboard by clicking on the bin icon next to the assignment in question. You can cancel a session without incurring additional fees up to 24 hours prior to the scheduled time and date. If the session is cancelled up to 24 hours before the appointment, you won’t be charged for it.

How can I contact the Visual Content Creator assigned to a specific order?

Due to privacy regulations, we can’t give you any personal information about the Visual Content Creator. What we can do, if requested by you, is to ask the Visual Content Creator to contact you directly a few days before in order to confirm the appointment.

How can I check the status of an order?

You can always check the status of an order you've booked on the Dashboard by selecting the Calendar view or the Order list view. You’ll then be able to see if an order has been completed or cancelled, if it hasn’t been reviewed yet, or if it's been refused by our team. If you have any enquiries about the status of an order, please do not hesitate to contact us via email at [email protected] (mailto:[email protected]) and we will be happy to assist you!