After the assignment

When do I have to upload the content to the platform?

Visual contents must be uploaded by 11:59 p.m. (the assignment location's local time) on the working day when the assignment is carried out. If visual contents are uploaded later, you may incur a penalty, as detailed in your contract.

How do I upload content to the platform?

Log in to your Boom account. Under the Calendar or Activities tab, find the order you want to upload the visual contents to. Make sure you upload the visual contents as per the guidelines provided.

I can't upload the content to the platform, what should I do?

Please let us know via email at [email protected] (mailto:[email protected]). Please attach a supporting screenshot of the page causing issues. This will help our team fix the issue faster! If this happens, you won't incur any penalty for uploading the visual contents on the platform after the deadline.

I forgot to upload part of the content or a document that was requested, where can I send it?

You can send us an email to [email protected] (mailto:[email protected]) with a short note and the order ID.

Is the content to be selected by me or by you?

You should always take and then upload on the platform at least the number of contents requested by the client’s package. The contents that we will select and deliver to the client will always be the best ones and the most complying with the client’s Guidelines. Remember that for Real Estate assignments, the number of contents that need to be uploaded takes into account also the -2/+2 bracketing (e.g. for an assignment that requests 15 contents, the platform will calculate 15x3=45 contents to b...

Can I send the content directly to the business owner/client?

No, the visual content should only be submitted to us. We will take care of post-production, then deliver it to the client from our end. If the business owner/client insists on getting the content from you, please tell them to write to us via [email protected] (mailto:[email protected]) and we will take it from there.

I had an incident with a business owner/client during my assignment, who should I report it to?

Share your experience with us via email at [email protected] (mailto:[email protected]) and we will be more than happy to listen and assist!

How does the rating work?

The assessment is based on the content submitted and how closely it follows the guidelines. In more detail, it is an average of the 4 different parameters: Accuracy (0-5 stars), Equipment (0-5 stars), Composition (0-5 stars) and Technique (0-5 stars). For more information, please contact us at [email protected] (mailto:[email protected]).

I don’t agree with the rating I've received for an assignment. Who can I contact for more information?

Please send an email to [email protected] (mailto:[email protected]) and we will be happy to give you more information.

Should I save a copy of the files for safekeeping?

Yes, please do! We recommend you keep a copy of the files for at least 15 days after the session.

Can I share the visual contents on my social media/website/blog? Are there any rules?

No, as per your contract you may not share official contents on your social media/website/blog. However, you may post links to a client’s website where your contents are featured. Also feel free to share behind-the-scenes snaps on our Instagram page and we’ll be happy to repost them. We love to see creators in their element!