After the session

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How do I receive the visual content?

Once the session is over, the visual content will be delivered to your partner within 48 to 72 hours depending on the content requested. They will be responsible for providing you with the visual content produced. Please note that in some cases, you can receive the content directly from us. It is your partner who decides whether we can forward the visual content to you or not. If we have permission to send you the content, we’ll send you an email with a link to download the session. Please b...

I am not satisfied with the quality of the visual content, what should I do?

Should you not be satisfied with the quality of the visual content provided, please contact us at [email protected] (mailto:[email protected]). If the reason is due to failure to comply with the Guidelines provided, an appropriate solution will be found.

I had an incident with the Visual Content Creator during the session, who should I report it to?

In the unfortunate event of an incident occurring with the Visual Content Creator during the session, please reach out to us as soon as possible at [email protected] (mailto:[email protected]) so that we can follow up on the situation appropriately.