Before an assignment

I have questions about the client’s Guidelines, who should I contact for more information?

Get in touch with your producer directly for assistance about technical aspects of the guidelines. Alternatively, you can contact us via chat.boom.co for on-site issues or for sessions taking place in the next 24 hours. Otherwise, you can email us at [email protected] (mailto:[email protected]).

I contacted the business owner/client and they asked me to reschedule for another day/time, what should I do?

Rescheduling procedures may vary by client. Please notify us immediately if you receive such a request from the business owner/client by contacting us via chat.boom.co for on-site issues or for sessions taking place in the next 24 hours. Otherwise, you can email us at [email protected] (mailto:[email protected]).

What should I do if the business owner/client can't be reached?

Generally, assignments are considered confirmed even if the business owner can't be reached before the session. You should therefore go to the location as scheduled. If, when you arrive at the location, it is impossible for the session to take place for whatever reason, please notify us via chat.boom.co. And please remember to take a photo of the store/property front or street view on your phone and attach it to your notification. It's always best to get in touch with us via chat.boom.co if you ...

What should I do if the address provided is incomplete?

You can reach out to the contact person named in the assignment to confirm the photo session location, and inform us of any changes via chat.boom.co for on-site issues or for sessions taking place in the next 24 hours. Otherwise, you can email us at [email protected] (mailto:[email protected]).

I've had a last-minute hitch, how can I decline an assignment?

You can change your availability on the platform by opening the assignment and clicking on the button “Revoke availability” at the bottom. It will then be reassigned to another photographer in the area. Please note that if you cancel an assignment, you may incur penalty fees, as detailed in your contract.

If I am running late for an assignment, who should I contact?

Get in touch with the contact person named in the order to inform them of your estimated arrival time. Please note that we have a 15-minute lateness policy. If you fail to arrive at the given time, this may be considered a no-show and you may incur penalties, as detailed in your contract.

I accepted an assignment, but now I am no longer available, what should I do?

If you are no longer available for an assignment you had previously accepted, please let us know as soon as possible by writing to [email protected] (mailto:[email protected]) or via chat (chat.boom.co). We also recommend suggesting alternative days for the session, so that we can reschedule the event if the client agrees. If the client is not willing to reschedule, we will assign the session to another visual content creator. Please note that if you cancel the appointment less than 12 hours before ...