Before an assignment

Get in touch with your producer directly for assistance about technical aspects of the guidelines 🆘. Alternatively, you can contact us via chat (look for the blue chat bubble at the bottom right on our website (http://boom.co)) for on-site issues or for sessions taking place in the next 24 hours. Otherwise, you can email us at [email protected] (mailto:[email protected]).

Rescheduling procedures may vary by client 🚨. Please notify us immediately if you receive such a request from the business owner/client by contacting us via chat (look for the blue chat bubble at the bottom right on our website (http://boom.co)) for on-site issues or for sessions taking place in the next 24 hours. Otherwise, you can email us at [email protected] (mailto:[email protected]).

Generally, assignments are considered confirmed even if the business owner can't be reached before the session. You should therefore go to the location as scheduled 📆. If, when you arrive at the location, it is impossible for the session to take place for whatever reason, please notify us via chat (look for the blue chat bubble at the bottom right on our website (http://boom.co)). And please remember to take a photo of the store/property front or street view on your phone and attach it to your ...

You can reach out to the contact person named in the assignment to confirm the photo session location📍, and inform us of any changes via chat for on-site issues or for sessions taking place in the next 24 hours. Otherwise, you can email us at [email protected] (mailto:[email protected]).

You can change your availability on the platform by opening the assignment and clicking on the button “Revoke availability” at the bottom. It will then be reassigned to another photographer in the area. ⚠️ Please note that if you cancel an assignment, you may incur penalty fees, as detailed in your contract.

Get in touch with the contact person named in the order to inform them of your estimated arrival time 📞. Please note that we have a 15-minute lateness policy. If you fail to arrive at the given time, this may be considered a no-show and you may incur penalties, as detailed in your contract.

If you are no longer available for an assignment you had previously accepted, please let us know as soon as possible by writing to [email protected] (mailto:[email protected]) or via chat (look for the blue chat bubble at the bottom right on our website (http://boom.co)). We also recommend suggesting alternative days for the session, so that we can reschedule the event if the client agrees. If the client is not willing to reschedule, we will assign the session to another visual content creator. ⚠️ ...