After the session

When will I receive the visual content?

Once the session has been completed, the visual contents will be delivered to you within 48 to 72 hours depending on the content requested. This time allows us to receive the material from the creators and work on the post-production of the visual contents in order to deliver them to you ready to be published anywhere

How will I receive the visual content?

As soon as the session has been marked as COMPLETED on the platform, you will receive a notification email informing you that the visual contents are ready to be downloaded 📥 . In the email you will find a link that will take you directly to order on the BOOM’s platform. Once you are on the order list tab you just need to select the order that you would like to download and click on the download icon next to the related session. The visual contents will be downloaded in the form of a zip file ...

I still haven’t received the visual content, what should I do?

Should you not have received the visual contents in the agreed time frame, please reach out to us via [email protected] (mailto:[email protected]).

The visual content I received does not comply with the Guidelines, who should I contact?

Should there be any issue with the visual content provided as far as the Guidelines are concerned, please contact us at [email protected] (mailto:[email protected]).

Part of the visual content requested is missing on the order, who should I contact?

In the case of missing parts of the provided visual contents, please contact us at [email protected] (mailto:[email protected]).

I am not satisfied with the quality of the visual content, what should I do?

Should you not be satisfied with the quality of the visual content provided, please contact us at [email protected] (mailto:[email protected]). If the reasons were due to a failure to comply with the provided guidelines, we will find a suitable solution

How can I request additional or alternative visual content?

Please be aware that the number of visual contents you will receive is determined by the package you select while booking your session. ❌ It is not possible to request additional contents after the order has been delivered. Similarly, it is not possible to replace visual contents that have been delivered. A set of guidelines is created by our team following your needs and the visual contents are created and delivered in compliance with these guidelines and the additional notes you leave when ...

I received an email from BOOM saying that the visual content has been refused, what should I do?

We strive to provide the best experience possible while delivering the visual contents, but rarely it can happen that due to either human or technical errors, we don’t get the best outcome at first. Should this happen, you will be contacted with the utmost diligence in order to be informed of the situation and organize in order for us to be able to fix the situation.

I had an incident with the Visual Content Creator during the session, who should I report it to?

In the unfortunate event of an incident occurring with the Visual Content Creator during the session, please reach out to us via chat (look for the blue chat bubble at the bottom right on our website (http://boom.co)), or send us an email at [email protected] (mailto:[email protected]). We'll assist you right away!