During the session

We recommend that you get the location ready for the session as soon as possible - following the suggestions in the confirmation email - so that you can keep to the scheduled package timetable. If you aren’t ready at the time of the shoot, please write to us as soon as possible at [email protected] (mailto:[email protected]) or contact us via chat for live sessions or for sessions starting within the next 24 hours.

If you have to cancel your appointment at the last minute, please let us know as soon as possible by writing to [email protected] (mailto:[email protected]) or contacting us via chat for live sessions or for sessions starting within the next 24 hours. Please note that if the cancellation is made less than 24 hours prior to the appointment, you might incur an additional fee.

If the Visual Content Creator is running late, please allow them 15 minutes extra time to show up. If you have to wait too long, or if they don’t show up at all, please let us know at [email protected] (mailto:[email protected]) or by contacting us via chat (look for the blue chat bubble at the bottom right on our website (http://boom.co)): we will do everything necessary to contact the Creator and find a solution for you as soon as possible.